Shipping policy

Shipping Policy – Shop Mitra

Last Updated: May 2026

Thank you for shopping with Shop Mitra. We are committed to delivering your orders quickly, safely, and efficiently across India.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders are not processed or shipped on Sundays and public holidays.

  • During peak seasons, sales events, or promotional periods, processing times may be slightly longer.

Shipping & Delivery Time

  • Standard Delivery Time: 4–10 Business Days

  • Delivery times may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

  • Remote or rural areas may require additional delivery time.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping promotions may be offered on selected products or orders from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use this tracking information to monitor your shipment status.

Delivery Attempts

Our delivery partners may make multiple delivery attempts. If the customer is unavailable or provides an incorrect address, delivery may be delayed or returned to the sender.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Shop Mitra is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Transportation issues

  • Public holidays

  • Natural disasters

  • Courier service disruptions

In such cases, we appreciate your patience and understanding.

Damaged or Lost Shipments

If your order arrives damaged or if you believe your package has been lost during transit, please contact our customer support team within 48 hours of delivery or expected delivery date for assistance.

Contact Us

For any shipping-related questions, concerns, or support, please reach out through our Contact Us page.

Thank you for choosing Shop Mitra. We value your trust and are dedicated to providing a reliable shopping experience. 🚚📦

Shop Mitra – Fast, Secure & Reliable Delivery Across India.